Refund & Cancellation Policy

Last updated: December 22, 2025

Overview

At Libzeno, we strive to provide excellent service and customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services.

1. Cancellation Policy

Subscription Cancellation

You may cancel your subscription at any time. Cancellations can be made:

  • Through your account dashboard
  • By contacting our support team at libzeno@gmail.com
  • By calling our support line at +91 70233 67766

Cancellations are allowed within 1-2 business days of the billing cycle. Once cancelled, your subscription will remain active until the end of the current billing period, after which access will be terminated.

One-Time Purchase Cancellation

For one-time purchases, cancellation requests must be submitted within 48 hours of the purchase date to be eligible for a refund.

2. Refund Policy

Refund Eligibility

Refunds may be issued in the following circumstances:

  • Service cancellation within the eligible cancellation period
  • Technical issues that prevent service usage and cannot be resolved
  • Duplicate payments or billing errors
  • Service not delivered as described (subject to verification)

Refund Processing Time

Refunds will be processed within 5-7 business days from the date of approval. The refund will be credited to the original payment method used for the transaction. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items

The following are not eligible for refunds:

  • Services used beyond the cancellation period
  • Custom development work that has been completed
  • Third-party fees or charges
  • Services cancelled due to violation of terms of service

3. How to Request a Refund

To request a refund, please:

  1. Contact our support team at libzeno@gmail.com or call +91 70233 67766
  2. Provide your account information and transaction details
  3. Explain the reason for your refund request
  4. Our team will review your request and respond within 2-3 business days

4. Partial Refunds

In some cases, we may offer partial refunds based on the extent of service usage or specific circumstances. Partial refunds will be calculated on a pro-rata basis and processed according to the same timeline as full refunds.

5. Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback. Chargebacks may result in account suspension and additional fees. We reserve the right to dispute chargebacks that are not in accordance with our terms of service.

6. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us at libzeno@gmail.com or call us at +91 70233 67766. You can also visit our Contact Us page for more information.